WARRANTY INFORMATION

We're committed to delivering a high calibre product and we guarantee to the original buyer that your order is free of defects in material or workmanship for a given period from original delivery date. This warranty applies to the product under normal use. In the event of demonstrable defects in the workmanship, our products are warranted as follows:

Warranty period

• Six Months (6 Months) Limited Warranty
  SmartMat Products including the SmartMat hardware and electrical components such as circuit board, and product charger warranted for a period of 6 calendar months from the date of receipt*, and may be repaired or replaced, at our discretion once only.
• 60-Day Limited Warranty
  SmartMat cushioning and outer materials are wearable items and are warranted for 60 calendar days from the date of receipt.*
• Not eligible under Warranty
  Product packaging, carry backs, smart devices that are used to run SmartMap responsive mobile application,

Conditions

• The warranties set out above are only applicable to products purchased here on the SmartMat website or from authorized SmartMat stockists or retailers. Any product purchased at other locations or websites are not covered by any warranty.
• Our warranties are only valid for the person who originally purchased the goods.
• SmartMat products should not be used with other mobile applications or off brand chargers . A warranty is voided if SmartMat hardware is used with any product from a different supplier, or if it has been modified or tampered with.
• Warranties will be void if products have not been used by you within their given usage instructions, and without due care.
• Should you wish to return an item carrying a warranty (as outlined above) ("Warranty Items") due to fault or defect, you must contact our Customer Services Team as soon as the fault is found. Failure to do so or continuing use of an item that is known to be faulty will void your right to a replacement. All exchanges and replacements require a complete Returned Merchandise Authorisation form ("RMA") unless expressly stated otherwise by SmartMat staff. The RMA has to be agreed on and issued by our Customer Services Team to be valid. Returns Warranty Items must be received by us within 14 calendar days of the submission of your RMA form. Failure to return Warranty Items within this period will result in your request being closed. SmartMat reserves the right to refuse any return, refund or exchange request that does not substantially meet our requirements or terms and conditions.